1. How do I place a custom order?
Choose the product you like, select the available options, and provide your personalization details such as name, text, color preferences, or reference photos.
2. How do I send my reference photos?
You can upload your photos directly on the product page when available. If additional photos are needed, you may send them through our store messaging or contact us after placing your order.
3. Will I receive a preview before my order is completed?
For selected custom products, we may send a preview or work-in-progress image for confirmation. If changes are needed, please let us know as soon as possible.
4. Can I request changes to my custom product?
Yes. We will do our best to accommodate reasonable changes before the product is completed. Because each item is handmade, small differences may occur.
5. How long does it take to make my order?
Production time depends on the product and level of customization. Please check the estimated processing time shown on each product page.
6. How long does shipping take?
Shipping time varies by destination and shipping method. Tracking information will be provided once your order has shipped.
7. Can I track my order?
Yes. Once your order is shipped, you will receive tracking information. You can also use our Track Order page when available.
8. Can I cancel or change my order?
Because most of our products are personalized and made to order, cancellation or modification requests should be submitted as soon as possible. Once production has started, changes or cancellations may not be possible.
9. Do you accept returns or exchanges?
Personalized products generally cannot be returned or exchanged unless they arrive damaged, defective, or there is an error on our part. Please contact us if you experience any issue with your order.
10. What should I do if my order arrives damaged?
Please contact us as soon as possible with your order number and clear photos of the product and packaging. We will review the issue and help arrange an appropriate solution.
11. Are the products handmade?
Yes. Our crochet products are handmade, and our custom metal signs are individually produced according to the selected design and personalization.
12. How can I contact ThaChi Creations?
Please visit our Contact Us page or email us at:
thachicreationsllc@gmail.com