Shipping policy
Shipping Policy
At ThaChi Creations, most of our products are personalized, handmade, or made to order. Because each item is created specifically for the customer, processing and shipping times may vary depending on the product and level of customization.
Processing Time
Processing time begins after we receive all required personalization details, reference photos, names, text, colors, or other information needed to create your order.
Estimated processing times may vary by product. Please refer to the individual product page for the most current processing estimate.
Custom or handmade products may require additional time if:
- Additional reference photos or information are needed
- Design revisions are requested
- The order contains multiple customized items
- Production volume is unusually high
Shipping Destinations
We currently ship to the destinations available at checkout.
Our main fulfillment and production location is in Vietnam, and international orders may be shipped directly from Vietnam to the customer.
Estimated Delivery Time
Delivery times shown at checkout are estimates and may vary depending on the destination, shipping method, customs processing, carrier delays, weather, holidays, or other circumstances outside our control.
For many international orders, transit time may take approximately 12–15 business days after the order has been produced and shipped.
Please note that processing time and shipping time are separate.
Tracking Information
Tracking information will be provided once your order has been shipped.
Tracking updates may take some time to appear after the package is handed over to the shipping carrier.
Customs and Import Charges
International orders may be subject to customs inspection, import duties, taxes, or other charges imposed by the destination country.
Any customs duties or import charges that are not collected at checkout are the responsibility of the customer unless otherwise required by applicable law.
Customs processing may also cause additional delivery delays.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before placing your order.
If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.
Additional shipping costs may apply if a package must be resent because of an incorrect or incomplete address provided by the customer.
Delayed Packages
Carrier delays may occasionally occur due to customs inspections, weather, holidays, transportation disruptions, or other circumstances outside our control.
If your package is delayed, please contact us and we will help review the tracking information.
Lost Packages
If tracking indicates that a package may be lost in transit, please contact us so we can investigate with the carrier.
Replacement or refund decisions for lost packages will be made after reviewing the tracking information and carrier investigation.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible and provide:
- Your order number
- Clear photos of the damaged product
- Photos of the outer packaging
- A brief description of the issue
We will review the situation and provide an appropriate solution.
Combined Orders
Orders containing multiple products may occasionally be shipped separately depending on product type, production schedule, or fulfillment requirements.
If your order is split into multiple shipments, separate tracking numbers may be provided.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: thachicreationsllc@gmail.com
ThaChi Creations
Personalized Gifts • Handmade with Care • Made Just for You