Privacy policy

PRIVACY POLICY

At ThaChi Creations, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website, place an order, or contact us.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Personalization instructions
  • Reference photos
  • Custom design requests
  • Payment-related information processed through our payment providers
  • Messages or communications you send to us

We may also automatically collect certain technical information when you use our website, such as:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Referring website
  • Approximate location
  • Website usage information
  • Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Create personalized products
  • Communicate about your order
  • Request additional customization details
  • Provide customer support
  • Process payments
  • Arrange shipping and tracking
  • Handle returns, refunds, or replacements
  • Improve our website and services
  • Prevent fraud or unauthorized activity
  • Comply with legal or regulatory requirements
  • Send marketing communications where you have consented to receive them

3. Custom Photos and Personalization Materials

For custom products, customers may provide reference photos, names, text, designs, or other personalization materials.

We use these materials only as reasonably necessary to:

  • Create the requested custom product
  • Communicate with you about the order
  • Resolve customer service issues
  • Complete fulfillment of the order

Please do not submit images, designs, or materials that you do not have permission to use.

4. Payment Information

Payments are processed through third-party payment providers available through our Shopify store.

ThaChi Creations does not directly store complete payment card information.

Payment information is handled according to the security and privacy practices of the applicable payment provider.

5. Shopify

Our store is hosted on Shopify.

Shopify provides the e-commerce platform that allows us to sell our products and services to you.

Your personal information may be processed by Shopify in accordance with Shopify’s own privacy practices and applicable law.

6. Sharing of Personal Information

We may share personal information with trusted service providers when necessary to operate our business, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Tracking providers
  • Fulfillment providers
  • Email service providers
  • Analytics providers
  • Customer support tools
  • Marketing platforms

We only share information that is reasonably necessary for these services.

We do not sell your personal information.

7. Shipping and Fulfillment

To fulfill your order, we may share relevant information with shipping and fulfillment providers, including:

  • Name
  • Shipping address
  • Phone number
  • Email address
  • Order information

This information may be required for delivery, tracking, customs processing, or carrier communication.

8. International Processing

Because ThaChi Creations operates internationally and uses service providers in different countries, your information may be processed or transferred outside your country of residence.

Where required, we take reasonable steps to use service providers that handle personal information in accordance with applicable privacy requirements.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember user preferences
  • Analyze website traffic
  • Improve website performance
  • Support marketing and advertising
  • Prevent fraud and abuse

You may be able to manage cookies through your browser settings or available privacy controls on our website.

10. Marketing Communications

If you choose to subscribe to our marketing emails, we may send you:

  • Promotions
  • New product announcements
  • Special offers
  • Gift ideas
  • Store updates

You can unsubscribe at any time by using the unsubscribe link included in marketing emails.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions
  • Provide customer support
  • Maintain business and accounting records
  • Resolve disputes
  • Prevent fraud
  • Comply with legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

12. Data Security

We take reasonable administrative and technical measures to help protect personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications

To make a privacy request, please contact us using the information below.

14. Children’s Privacy

Our website and services are not intended for children who are not legally able to enter into a purchase transaction without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children in violation of applicable law.

15. Third-Party Links

Our website may contain links to third-party websites or services.

ThaChi Creations is not responsible for the privacy practices, security, or content of third-party websites.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business
  • Our services
  • Applicable laws
  • Technology
  • Privacy practices

Changes become effective when the updated policy is posted on our website.

17. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:

Email: thachicreationsllc@gmail.com

ThaChi Creations
Personalized Gifts • Handmade with Care • Made Just for You